Refund & Return Policy

Refund & Return Policy

Your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Return Period

You have 30 days from the date of delivery to return most items for a full refund or exchange. Items must be unused, in their original condition, and in original packaging.

How to Initiate a Return

  1. Contact our customer service team with your order number and reason for return
  2. We'll provide you with a return authorization and instructions
  3. Pack the item securely in its original packaging
  4. Ship the item back using the provided return label (if applicable)

Refund Processing

Once we receive and inspect your return, we'll process your refund within 5-7 business days. Refunds will be issued to the original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is defective or we made an error. We recommend using a trackable shipping service for returns.

Non-Returnable Items

Certain items cannot be returned, including:

  • Personalized or custom-made items
  • Perishable goods
  • Intimate or sanitary items
  • Sale or clearance items (unless defective)

Exchanges

If you need to exchange an item for a different size, color, or product, please contact us. We'll help facilitate the exchange process.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damage. We'll arrange for a replacement or full refund at no cost to you.

For any questions about returns or refunds, please reach out to our customer service team.