FAQs
Frequently Asked Questions
Find answers to common questions about shopping with Emeline's Shop.
Ordering & Payment
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other payment methods displayed at checkout.
Q: Is it safe to use my credit card on your website?
A: Yes! We use industry-standard SSL encryption to protect your personal and payment information.
Q: Can I modify or cancel my order after placing it?
A: Please contact us immediately if you need to modify or cancel your order. We'll do our best to accommodate your request if the order hasn't been processed yet.
Shipping & Delivery
Q: How long will it take to receive my order?
A: Processing takes 1-3 business days, plus shipping time based on your selected method (5-7 days for standard, 2-3 days for expedited, 1-2 days for express).
Q: Do you ship internationally?
A: Yes, we ship to select international destinations. Shipping options and costs will be displayed at checkout.
Q: How can I track my order?
A: You'll receive a tracking number via email once your order ships. Use this number on the carrier's website to track your package.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery for most items. Items must be unused and in original packaging. See our Refund & Return Policy for full details.
Q: How long does it take to process a refund?
A: Refunds are processed within 5-7 business days after we receive and inspect your return. It may take additional time for your bank to post the refund.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item is defective or we made an error.
Products
Q: Are your product photos accurate?
A: We strive to display accurate photos, but colors may vary slightly due to monitor settings and lighting.
Q: Do you restock sold-out items?
A: Many items are restocked regularly. Sign up for notifications on product pages to be alerted when items are back in stock.
Account & Privacy
Q: Do I need to create an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track orders and save your information for faster checkout.
Q: How do you protect my personal information?
A: We take privacy seriously and use secure encryption to protect your data. See our Privacy Policy for more information.
Customer Service
Q: How can I contact customer service?
A: You can reach us through our contact form, email, or phone. We typically respond within 24 hours during business days.
Q: What are your customer service hours?
A: Our customer service team is available Monday-Friday, 9 AM - 5 PM (Central Time).
Still have questions? Don't hesitate to contact us - we're here to help!